Returns Policy - SHOEI.COM.AU - SHOEI Motorcycle Helmets Online

Returns Policy


LODGEMENT OF RETURN MUST BE SUBMITTED WITHIN 2 DAYS OF DELIVERY

LODGE RETURN HERE


SHOEI.COM.AU DO NOT ACCEPT EXCHANGE OR REFUND ON THE FOLLOWING ITEMS:

  • Helmets
  • Intercoms

(Unless on an extremely rare circumstance that Shoei.com.au have sent out the incorrect item)

SHOEI.COM.AU ACCEPT THE FOLLOWING ITEMS FOR EXCHANGE:

  • Visors
  • Helmet Liners & Parts

IF YOUR RETURN APPLICATION HAS BEEN APPROVED:

  • Item being returned must be unused, undamaged and sealed in original packaging.
  • Item must be returned to Shoei.com.au within 5 business days.

The returned item will be investigated in person once it arrives. Should the returned item not meet the requirements and have been used, damaged and not in original condition - Shoei.com.au reserve the right to refuse the item returned and charge return postage costs back to the customer.


ALL RETURNS WILL INCUR A 10% RESTOCKING FEE TO THE TOTAL VALUE


FREIGHT CHARGES:

Freight charges incurred in returning items back and forth to Shoei.com.au will be at the customers expense (unless Shoei.com.au is at fault)


IMPORTANT: WHY SHOEI.COM.AU DO NOT ACCEPT EXCHANGE OR REFUND ON MOTORCYCLE HELMETS:

Helmets are a crucial safety item whilst riding a motorcycle. We value our customers safety and will not sell a used or damaged helmet. Once a helmet leaves our warehouse, we can no longer guarantee the integrity of the helmet. Therefore, we do not exchange or refund helmets!