LODGEMENT OF RETURN MUST BE SUBMITTED WITHIN 2 DAYS OF DELIVERY
SHOEI.COM.AU DO NOT ACCEPT EXCHANGE OR REFUND ON THE FOLLOWING ITEMS:
(Unless on an extremely rare circumstance that Shoei.com.au have sent out the incorrect item)
SHOEI.COM.AU ACCEPT THE FOLLOWING ITEMS FOR EXCHANGE:
- Helmet Liners & Parts
IF YOUR RETURN APPLICATION HAS BEEN APPROVED:
- Item being returned must be SEALED as per original condition, unused, undamaged. Shoei.com.au DO NOT accept opened packages.
- Item must be returned to Shoei.com.au within 5 business days.
The returned item will be investigated in person once it arrives. Should the returned item not meet the requirements and have been used, damaged and not in original condition - Shoei.com.au reserve the right to refuse the item returned and charge return postage costs back to the customer.
ALL RETURNS WILL INCUR A 10% RESTOCKING FEE PLUS A POSTAGE FEE OF $24.95
Freight charges incurred in returning items back and forth to Shoei.com.au will be at the customers expense (unless Shoei.com.au is at fault)
IMPORTANT: WHY SHOEI.COM.AU DO NOT ACCEPT EXCHANGE OR REFUND ON MOTORCYCLE HELMETS:
Helmets are a crucial safety item whilst riding a motorcycle. We value our customers safety and will not sell a used or damaged helmet. Once a helmet leaves our warehouse, we can no longer guarantee the integrity of the helmet. Therefore, we do not exchange or refund helmets.