warranty - SHOEI.COM.AU - SHOEI Motorcycle Helmets Online

Warranty

The manufacturer of Shoei helmets, and McLeod Accessories (exclusive Australian distributor of Shoei helmets) extends to the first purchaser of a new helmet a limited warranty for a period of five (5) years from the date of purchase or seven (7) years from the date of manufacture, whichever comes first, that the Product is free from defects in material and workmanship.

This warranty covers the original purchaser of a Shoei helmet and is not transferable. Your Shoei helmet, while owned by you and subjected to normal use, is warranted to be free of defects in material and workmanship for a period of five (5) years from the date of your purchase and seven (7) years from date of manufacture (found on the inside of the helmet)

This warranty does not apply to any helmet that has been subject to any accident, misuse, abuse (intentional or otherwise), negligence, tampering, modifications or improper maintenance. In addition, fluorescent paints used in certain models of Shoei helmets are not covered by this Warranty and may fade or degrade with the passage of time and the exposure of the helmet to the environmental elements.

Internal liners, visors and parts are considered as perishable items and not covered under warranty, unless in a very rare circumstance that it falls under a manufacturing fault.


REQUESTING A WARRANTY CLAIM:


PURCHASE MUST HAVE BEEN MADE ON SHOEI.COM.AU, WE DO NOT ACCEPT WARRANTY CLAIMS FROM OTHER SHOEI STOCKISTS. 

  1. To request a warranty claim the purchaser must lodge a returns request by filling in the returns form here
  2. The warranty department will forward your claim and images provided to Mcleod Accessories (The Australian Distributor to get approved for warranty) and you will receive an email or phone call in response to your claim.
  3. If and/or when your warranty claim has been approved, the helmet/part along with your proof of purchase must be sent back at your own cost back to Shoei.com.au or direct to Mcleod Accessories (Australian Distributor) depending on location and issue. Please include a brief, written description of the problem experienced with the product. Please be sure to include your name, full address and daytime phone number. 
  4. Please understand warranty claims can take anywhere between 2-6 weeks to finalise.